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Inside this Issue:
It's hard to believe that the July renewal season is upon us. As you place Stop-Loss insurance for your clients, keep in mind that all Stop-Loss coverage is not the same. Like most things, what you get can vary widely. There are differences between carriers and policies that may not be obvious until your first claim occurs.
Sun Life Financial offers several unique advantages. I hope you consider placing business with us, because of the distinctions we bring to the table:
Thank you for your commitment to our mutual customers. I hope 2008 is a successful year for you and your organization, and as always, please continue to provide feedback on how we can better serve you.
You can speed up your Stop-Loss reimbursements by submitting complete claim information up front:
Sending in complete information up front will mean faster reimbursements for your clients. We process Specific claims in an average of 15 days, but if information is missing, we "stop the clock" and resume it once the information is received.
We're here to help. Call us:
Liz Dodson
Senior Claims Manager
1-800-432-1102, ext. 2130
Mari Oakley
Claims Manager, Wellesley
1-800-432-1102, ext. 2160
Lisa Demczuk
Claims Manager, Windsor
1-800-451-2513, ext. 1493
You should provide us with proof of claim as soon as reasonably possible after the Specific deductible has been reached, and certainly no later than 12 months after the end of the applicable Specific claims basis.
You can submit claims via:
Email: stop-loss.claims@sunlife.com
Fax: (781) 304-5305
Mail:
Sun Life Financial
Stop-Loss Claims, SC 3219
One Sun Life Executive Park
Wellesley Hills, MA 02481
Managing the minority of plan members that account for a majority of the plan's costs can be a TPA's biggest challenge. Let Sun Life Financial be your partner with SunResources, our cost-containment program. Every day, we help our customers and their TPAs lower claim costs. In some cases, we have even helped customers save more money on a single claim than they spent on their annual Stop-Loss premium!
As one of the largest Stop-Loss providers, we're able to negotiate discounts with leading vendors across the country. And our staff of clinical experts can help identify opportunities for savings and provide assistance that can make a significant difference for:
For more information about these services, please contact:
Paul Gatanti - paul.gatanti@sunlife.com, 1-800-432-1102, ext. 3920
Linda McCarthy, R.N. - linda.mccarthy@sunlife.com, 1-800-432-1102, ext. 1135
Left unmanaged, kidney dialysis costs can easily escalate out of control, creating an expensive problem for employers.
Sun Life Financial offers a solution — access to deep discounts at a national Centers of Excellence network for kidney dialysis, along with experienced renal case management. This combination of deep discounts and case management can produce positive outcomes with significant savings.
Available through United Resource Networks (URN), this program provides patients with access to some of the nation's leading dialysis centers. URN's program connects patients with the best and most appropriate care, while reducing inpatient admissions and out-of-network costs. Nurse consultants are available to help patients understand their kidney disease and related health issues. They also provide clinical oversight and intervention that can help reduce overall treatment costs.
For more information about lowering your kidney dialysis costs, contact:
Paul Gatanti - paul.gatanti@sunlife.com, 1-800-432-1102, ext. 3920
Linda McCarthy, R.N. - linda.mccarthy@sunlife.com, 1-800-432-1102, ext. 1135
Want to speak to us? Feel free to send any general questions or feedback to: tpa.insight@sunlife.com.
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